Team Raleigh Shows Heartfelt Support for First Responders – The Casso & The StateView Hotel

Following a large fire at the RCC, the teams at The Casso and The StateView Hotel came together to show appreciation for the first responders who worked through the night. Jiquan, Whitney, Ke'Aria, and Danae visited two local fire stations to deliver trays of chili and cornbread, a small but meaningful gesture of gratitude.

A special thank-you goes to Chef Fernando, whose quick action and generosity made the effort possible. He prepared dozens of trays of food on short notice, ensuring firefighters were met with warm meals and heartfelt thanks.

The crews were incredibly appreciative, and the experience highlighted the strong spirit of care and community shared across Team Raleigh.

Thank you, Team Raleigh, for supporting those who serve and for truly Being the Difference!
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Sophie Creates a Meaningful Anniversary Moment – The Casso, Raleigh

At The Casso, Raleigh, Guest Services Supervisor Sophie B. recently turned a simple request into an unforgettable experience for a couple celebrating their 30th wedding anniversary.

When guests requested a specific flower arrangement, Sophie made it her mission to bring their vision to life. On her scheduled day off, she traveled across Raleigh, visiting multiple flower shops until she found the exact blooms they had described. She then delivered the arrangement herself, ensuring everything was perfect before their arrival.

Sophie’s dedication and personal touch transformed a special occasion into a cherished memory and beautifully exemplify what it means to put guests first.

Thank you, Sophie, for your care, determination, and for truly Being the Difference!
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Terri Leads with Strength and Steadiness - Corporate Home Office

As Regional Director of Revenue Management, Terri brings consistency, clarity, and immense professionalism to the Provenance portfolio. She approaches every challenge with composure and purpose, fostering strong relationships and ensuring collaboration stays at the forefront.

Her ability to balance complex needs, support her teams, and maintain a positive, solutions-focused approach day after day is truly commendable. Terri’s leadership strengthens the portfolio and exemplifies what it means to support others with both expertise and heart.

Thank you, Terri, for your dedication, partnership, and for truly Being the Difference!
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Sarah Brings Thoughtful Support to the Team - Arizona Biltmore

Sarah Brings Thoughtful Support to the Team – Arizona Biltmore: At the Arizona Biltmore, Sarah, Director of Conference Services, recently planned a team outing that left a lasting impression both inside and outside the property.

The Catering & Events team spent an inspiring afternoon with Make-A-Wish  -  Arizona, learning about the organization’s 45-year history and touring the facility. They also rolled up their sleeves for arts and crafts projects, creating gifts for wish kids that will bring smiles and encouragement during their journeys.

Through Sarah’s thoughtful planning and leadership, the team not only strengthened their own bonds but also contributed to the mission of bringing joy and hope to children and families across Arizona.

Thank you, Sarah, for your vision, compassion, and for truly Being the Difference!
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Samantha Delivers Standout Service – Hammock Beach Golf Resort & Spa

At the Atlantic Grille, Samantha is known for going above and beyond to create memorable guest experiences, even while training new team members. Recently, she and James, a newer team member shadowing her, impressed guests with attentive, efficient service during a busy shift.

When the guests accidentally left behind $300 earbuds, Samantha and James not only secured them but also remembered the guests’ names, located their room, and ensured the items were returned quickly and safely. The guests described their service as “absolutely amazing” and a shining example of what makes the Atlantic Grille special.

Samantha, your initiative, attention to detail, and commitment to taking care of others, whether guests, members, or colleagues, truly make you a “Be the Difference” team member. Thank you for all you do!
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Dino Leads Recovery Efforts with Dedication – Bellwether Beach Resort

At Bellwether Beach Resort, Director of Engineering Dino has been instrumental in driving recovery efforts across multiple properties.

From coordinating with contractors to managing restoration crews and ensuring critical projects stay on track, Dino has taken on a demanding workload with determination and focus. His leadership and commitment are crucial to reopening the hotels and restoring operations to full strength.

Thank you, Dino, for your hard work, resilience, and for truly Being the Difference!
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Heroes at The Heldrich: Judy and Marcus' Life-Saving Response

In a remarkable display of heroism, Judy and Marcus from The Heldrich Hotel and Conference Center's team sprang into action on September 7th. They received an emergency call reporting a water leak from a resident's condo. What they encountered was a life-threatening situation - an unconscious man surrounded by four inches of water. Working together seamlessly, Judy called 911 while Marcus took immediate action to stop the flooding.

Their swift response earned them hero status as they coordinated with first responders to ensure the man received prompt medical attention. Judy and Marcus didn't stop there; they stayed an extra four hours past their shift, working tirelessly into the early hours of the morning to clean up, secure the area, and complete all necessary reporting. Their unwavering dedication in the face of adversity is a shining example of what it means to go above and beyond, embodying the spirit of "Be The Difference.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Deloitte University Team Gives Back Through The Awareness Project

The team at Deloitte University recently came together for a powerful day of giving back, volunteering with The Awareness Project, a nonprofit organization rooted in compassion and service.

The Awareness Project was originally started by a former team member who worked as a server in the Market, the property’s main restaurant. Years later, his vision has evolved into a thriving community resource center in Hurst, Texas, offering a pay-what-you-can café, a food pantry, a thrift store, and access to essential services, including housing and job support.

The DU team’s volunteer day supported the organization’s mission of helping those in need through hands-on service and community engagement. From serving food to assisting with operations, the team’s involvement left a meaningful mark.

Thank you to the Deloitte University team for your generosity, heart, and commitment to Being the Difference in the community.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Kalyn’s Heartfelt Help Shines Through – Deloitte Hotel & Conference Center

At the Deloitte Hotel & Conference Center, Kalyn showed extraordinary compassion and courage when a fellow team member found themselves stranded after work with a flat tire on a freezing cold night.

Without hesitation, Kalyn stepped in—changing the tire and offering reassurance during a truly stressful moment. Her selflessness, care, and warmth are felt not only in moments like this but in everything she does for the team, both on and off the clock.

Thank you, Kalyn, for your incredible heart and for truly Being the Difference!
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Arizona Biltmore Rallies for Breast Cancer Awareness Month

This October, the Arizona Biltmore team came together with passion and purpose to support Breast Cancer Awareness Month. Led by a powerful commitment to make an impact, twenty-six team members and their loved ones participated in the Making Strides Against Breast Cancer Walk at Tempe Town Lake, raising an inspiring $1,676 for the cause.

But our team didn’t stop there. Through the Pink Cabana program at our Saguaro and Paradise Pools, our guests and team members showed incredible generosity, raising an additional $9,911. Together, we proudly contributed a remarkable $11,587 to the fight against breast cancer.

Thank you to the entire Arizona Biltmore community for Being the Difference and standing strong in the fight for a cure.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.