Within Corporate Training & Development, Senior Training Manager Travis S. continues to make a lasting impact through his dedication, leadership, and unwavering support for others. Whether he’s helping launch new properties, leading immersive onboarding experiences, or supporting leadership development, Travis consistently goes above and beyond for our Pyramid Family.

Recently, after a colleague’s travel plans were unexpectedly disrupted, Travis stepped in without hesitation, arranging accommodations, finding alternate travel plans, and even personally driving them to another airport to ensure they made it home safely. His support extends far beyond moments like these, with team members frequently recognizing his passion, energy, and commitment to helping others succeed.

From behind-the-scenes leadership to acts of extraordinary kindness, Travis continues to exemplify what it means to put People First. Thank you, Travis, for the countless ways you support, inspire, and truly Be the Difference every day.

At the Verizon NJ Ridge Hotel, Engineer Jean G. continues to demonstrate the kind of care and dependability that makes a lasting impact on both guests and fellow team members. Recently, for the second time in the same month, Jean stepped in to help a colleague experiencing car trouble.

After discovering a loose battery connection, Jean quickly gathered the necessary tools and resolved the issue without hesitation. Their willingness to jump in and help ensured their teammate could get back on the road safely.

Jean’s reliability and readiness to support others reflect the true spirit of teamwork and People First values. Thank you, Jean, for always showing up when it matters and for truly Being the Difference.

At Stonewall Resort, General Manager Andre D. recently demonstrated what it truly means to lead with a People First mindset. When a guest found himself in a stressful situation after his transportation unexpectedly fell through, time was running out to pick up his vehicle from a dealership.

After attempts to secure alternate transportation were unsuccessful, Andre stepped in without hesitation. Taking the time to understand the guest’s urgency, he set aside his own busy schedule and personally drove the guest to the dealership, ensuring he arrived on time and with peace of mind.

Andre’s actions transformed a moment of frustration into one of genuine care and exceptional hospitality. Thank you, Andre, for leading by example and for truly Being the Difference.

At Verizon NJ Bridge, Community Manager Stephen D. recently went above and beyond to support a fellow team member during an unexpected situation. When a V-Teamer arrived with a shattered windshield, Stephen immediately stepped in to help.

He quickly found a vacuum to clear the broken glass from inside the vehicle and offered materials to create a temporary patch, helping prevent further damage and ensuring the associate could safely make it home.

Stephen’s quick thinking and willingness to step in reflect the kind of care that makes a workplace truly supportive. Thank you, Stephen, for looking out for others and for truly Being the Difference.

At OKANA Resort & Indoor Waterpark, members of the Smokehouse Restaurant team recently demonstrated extraordinary teamwork during a medical emergency involving a fellow associate.

Demetrious C. quickly recognized that something was wrong, stepped in, caught the team member as he began to fall, and stayed by his side to provide care. Chef Brandon E. joined him, helping support and monitor the situation until security and emergency responders arrived. At the same time, Payton D. showed strong leadership by acting swiftly, coordinating support, and ensuring 911 was called without hesitation.

Their quick thinking, compassion, and ability to work together in a critical moment reflect the very best of our People First culture. Thank you, Demetrious, Chef Brandon, and Payton, for your care, leadership, and for truly Being the Difference.

At the Sentinel Hotel, Emily recently demonstrated the power of genuine hospitality during a challenging moment for a guest. After realizing they had accidentally booked the wrong reservation date during a difficult time for their family, the guest arrived understandably stressed and unsure of what to do.

Emily stepped in with empathy and professionalism, quickly finding a room for them, resolving the reservation charge, and even offering amenities from the room they had originally booked. Her kindness, attentiveness, and thoughtful approach turned what could have been a frustrating experience into one filled with comfort and care.

The guest later shared heartfelt feedback praising Emily’s welcoming spirit and saying her actions earned their loyalty for the long term. Moments like these truly define exceptional hospitality. Thank you, Emily, for your compassion and for truly Being the Difference.

At Lake Arrowhead Resort, David has demonstrated exceptional dedication to both the property and the safety of its guests and team members. During a recent snowstorm, David worked tirelessly to stay ahead of the weather, ensuring snow removal efforts kept pathways clear and safe for everyone on the property.

His commitment didn’t stop there. When an early morning power outage occurred, David was already on site and quickly stepped in to manage the situation. With professionalism, experience, and a calm approach, he helped ensure the incident was handled smoothly.

David’s reliability and willingness to go above and beyond reflect the spirit of teamwork and care that defines our Pyramid Family. Thank you, David, for your hard work and for truly Being the Difference. 

At Lake Arrowhead Resort, Veronica has taken the lead in strengthening communication and collaboration across the property through her creativity and initiative. She recently launched the property’s internal newsletter, providing associates with a new platform to stay informed, engaged, and connected.

Veronica also helped bring the Arrowhead Collective committee to life, creating a space where team members can share ideas, contribute their voices, and work together to enhance the workplace experience.

Her vision and proactive approach have already made a meaningful impact on the property’s culture. Thank you, Veronica, for your leadership, innovation, and for truly Being the Difference.

At Hyatt Place Athens, Eucarys recently demonstrated exceptional hospitality when a guest experienced an unfortunate accident with a blow dryer. Seeing the guest upset, Eucarys immediately stepped in with empathy and reassurance.

Not only did she help the guest safely through the situation, but she also went the extra mile by styling her hair right on the spot, turning a stressful moment into one of comfort and confidence.

Thanks to Eucarys’ kindness and quick thinking, the guest left smiling and incredibly grateful. Moments like this are what make hospitality truly special. Thank you, Eucarys, for going above and beyond and for truly Being the Difference.

At The Republic Hotel, a group of dedicated team members recently showed what true hospitality looks like when a snowstorm left the area under travel emergencies, and the property was snowed in for three days.

With no one able to get in or out, the team stayed on the property day and night, working together to ensure guests continued to receive excellent care and service despite the challenging conditions. Their teamwork, resilience, and commitment kept operations running smoothly during a difficult time.

Nicknamed “The Frosty Team,” these associates were recognized with Employee of the Month honors, a gift card, and a fun Frosty-themed reward to celebrate their incredible effort. Thank you to this outstanding team for your dedication and for truly Being the Difference when it mattered most. 

At The Republic Hotel, Peggy continues to make a lasting impression on both guests and future team members alike. In just one month, Peggy was personally recognized 18 times in guest reviews, with guests calling out her warmth, attentiveness, and exceptional service.

Her impact goes beyond the guest experience. Peggy is also known for the care she shows candidates during interviews, helping them feel welcomed, comfortable, and confident during an important moment in their careers.

Peggy’s dedication to making others feel valued reflects the very best of hospitality. Thank you, Peggy, for the incredible energy you bring each day and for truly Being the Difference.

At Saddlebrook Resort, the team recently came together in a powerful show of support for one of their own, Marion Lewis, an 18-year associate and retired Captain from the Tampa Police Department, who is currently recovering from an illness.

In true Saddlebrook fashion, a group of team members gathered at Marion’s home to lend a helping hand. They spent the day cutting down and hauling away two trees and refreshing his yard and patio, creating a peaceful space where Marion and his family can relax as he continues his recovery.

This act of kindness reflects the spirit of People First and the strength of the Pyramid Family. Thank you to the Saddlebrook team for stepping up for a colleague and demonstrating what it truly means to Be the Difference.

At the Texas A&M Hotel & Conference Center, the team brought associates and families together for their first-ever Family Fun Night in recognition of Black History Month. With creativity, collaboration, and a people-first approach, the event welcomed more than 50 attendees for an evening centered on connection and celebration.

The team partnered with local soul-food favorite Lamar & Niki’s for catering and created a relaxed, family-friendly atmosphere with cornhole, a ball toss, and a variety of board games. The thoughtful planning made the event both meaningful and accessible, offering a simple yet powerful way to honor culture and community.

This celebration reflects the importance of embracing diversity and creating inclusive moments across our Pyramid Family. Thank you to the Texas A&M Hotel & Conference Center team for your passion, teamwork, and for truly Being the Difference.

At Sunseeker Resort, teamwork and quick action made all the difference during a stressful moment involving a lost child. When a young guest was discovered wandering the hallways, Steve immediately stepped in to locate the child and ensure he was safely reunited with his grandmother.

At the same time, Rebecca closely monitored security cameras, identified the child’s movements, and clearly communicated his location to responding officers, helping guide efforts for a swift and safe resolution. Their calm coordination and attentiveness ensured the situation was handled with care and urgency.

Steve and Rebecca’s actions reflect the importance of awareness, collaboration, and prioritizing safety. Thank you both for your professionalism and for truly Being the Difference when it mattered most.

At the Boston Marriott Newton, Bryan quickly stepped in to support a guest during a snow-related challenge at the main entrance. When icy conditions made it difficult for a guest to safely enter the hotel, Bryan took immediate action.

He shoveled the area to clear a safe path, ensuring the guest could enter comfortably and without risk. His awareness and willingness to jump in made a real difference in the moment.

Thank you, Bryan, for looking out for our guests and for truly Being the Difference, especially when conditions get tough.

At the Residence Inn Berkeley, Corey recently turned a moment of uncertainty into a meaningful guest experience. When a couple visiting from out of town struggled to navigate their way to the BART station and faced a language barrier, Corey stepped in without hesitation.

He personally walked the guests to the station, using Google Translate to communicate along the way and ensure they felt confident and supported. His patience, attentiveness, and willingness to take extra time helped them have a great day exploring Berkeley.

Moments like these are what truly set a property apart. Thank you, Corey, for creating lasting memories for our guests and for truly Being the Difference.

At Stonewall Resort, Misty recently helped create an unforgettable experience for a guest planning a surprise proposal. She worked closely with him to brainstorm ideas, thoughtfully coordinated the setup, and discreetly handled the details, including hiding gifts, to ensure the moment unfolded perfectly.

Her care, creativity, and attention to detail turned a meaningful occasion into a truly magical memory for the couple. The impact didn’t stop there. Impressed by the experience, the newly engaged couple later reached out to Misty to begin planning their wedding at Stonewall Resort.

Misty’s dedication showcases how thoughtful service can create lasting connections and unforgettable moments. Thank you, Misty, for helping turn a proposal into the start of a beautiful new chapter and for truly Being the Difference.

Following a large fire at the RCC, the teams at The Casso and The StateView Hotel came together to show appreciation for the first responders who worked through the night. Jiquan, Whitney, Ke'Aria, and Danae visited two local fire stations to deliver trays of chili and cornbread, a small but meaningful gesture of gratitude.

A special thank-you goes to Chef Fernando, whose quick action and generosity made the effort possible. He prepared dozens of trays of food on short notice, ensuring firefighters were met with warm meals and heartfelt thanks.

The crews were incredibly appreciative, and the experience highlighted the strong spirit of care and community shared across Team Raleigh.

Thank you, Team Raleigh, for supporting those who serve and for truly Being the Difference!

At The Casso, Raleigh, Guest Services Supervisor Sophie B. recently turned a simple request into an unforgettable experience for a couple celebrating their 30th wedding anniversary.

When guests requested a specific flower arrangement, Sophie made it her mission to bring their vision to life. On her scheduled day off, she traveled across Raleigh, visiting multiple flower shops until she found the exact blooms they had described. She then delivered the arrangement herself, ensuring everything was perfect before their arrival.

Sophie’s dedication and personal touch transformed a special occasion into a cherished memory and beautifully exemplify what it means to put guests first.

Thank you, Sophie, for your care, determination, and for truly Being the Difference!

As Regional Director of Revenue Management, Terri brings consistency, clarity, and immense professionalism to the Provenance portfolio. She approaches every challenge with composure and purpose, fostering strong relationships and ensuring collaboration stays at the forefront.

Her ability to balance complex needs, support her teams, and maintain a positive, solutions-focused approach day after day is truly commendable. Terri’s leadership strengthens the portfolio and exemplifies what it means to support others with both expertise and heart.

Thank you, Terri, for your dedication, partnership, and for truly Being the Difference!

Sarah Brings Thoughtful Support to the Team – Arizona Biltmore: At the Arizona Biltmore, Sarah, Director of Conference Services, recently planned a team outing that left a lasting impression both inside and outside the property.

The Catering & Events team spent an inspiring afternoon with Make-A-Wish  -  Arizona, learning about the organization’s 45-year history and touring the facility. They also rolled up their sleeves for arts and crafts projects, creating gifts for wish kids that will bring smiles and encouragement during their journeys.

Through Sarah’s thoughtful planning and leadership, the team not only strengthened their own bonds but also contributed to the mission of bringing joy and hope to children and families across Arizona.

Thank you, Sarah, for your vision, compassion, and for truly Being the Difference!

At the Atlantic Grille, Samantha is known for going above and beyond to create memorable guest experiences, even while training new team members. Recently, she and James, a newer team member shadowing her, impressed guests with attentive, efficient service during a busy shift.

When the guests accidentally left behind $300 earbuds, Samantha and James not only secured them but also remembered the guests’ names, located their room, and ensured the items were returned quickly and safely. The guests described their service as “absolutely amazing” and a shining example of what makes the Atlantic Grille special.

Samantha, your initiative, attention to detail, and commitment to taking care of others, whether guests, members, or colleagues, truly make you a “Be the Difference” team member. Thank you for all you do!

At Bellwether Beach Resort, Director of Engineering Dino has been instrumental in driving recovery efforts across multiple properties.

From coordinating with contractors to managing restoration crews and ensuring critical projects stay on track, Dino has taken on a demanding workload with determination and focus. His leadership and commitment are crucial to reopening the hotels and restoring operations to full strength.

Thank you, Dino, for your hard work, resilience, and for truly Being the Difference!

In a remarkable display of heroism, Judy and Marcus from The Heldrich Hotel and Conference Center's team sprang into action on September 7th. They received an emergency call reporting a water leak from a resident's condo. What they encountered was a life-threatening situation - an unconscious man surrounded by four inches of water. Working together seamlessly, Judy called 911 while Marcus took immediate action to stop the flooding.

Their swift response earned them hero status as they coordinated with first responders to ensure the man received prompt medical attention. Judy and Marcus didn't stop there; they stayed an extra four hours past their shift, working tirelessly into the early hours of the morning to clean up, secure the area, and complete all necessary reporting. Their unwavering dedication in the face of adversity is a shining example of what it means to go above and beyond, embodying the spirit of "Be The Difference.

The team at Deloitte University recently came together for a powerful day of giving back, volunteering with The Awareness Project, a nonprofit organization rooted in compassion and service.

The Awareness Project was originally started by a former team member who worked as a server in the Market, the property’s main restaurant. Years later, his vision has evolved into a thriving community resource center in Hurst, Texas, offering a pay-what-you-can café, a food pantry, a thrift store, and access to essential services, including housing and job support.

The DU team’s volunteer day supported the organization’s mission of helping those in need through hands-on service and community engagement. From serving food to assisting with operations, the team’s involvement left a meaningful mark.

Thank you to the Deloitte University team for your generosity, heart, and commitment to Being the Difference in the community.

This October, the Arizona Biltmore team came together with passion and purpose to support Breast Cancer Awareness Month. Led by a powerful commitment to make an impact, twenty-six team members and their loved ones participated in the Making Strides Against Breast Cancer Walk at Tempe Town Lake, raising an inspiring $1,676 for the cause.

But our team didn’t stop there. Through the Pink Cabana program at our Saguaro and Paradise Pools, our guests and team members showed incredible generosity, raising an additional $9,911. Together, we proudly contributed a remarkable $11,587 to the fight against breast cancer.

Thank you to the entire Arizona Biltmore community for Being the Difference and standing strong in the fight for a cure.