Director of Operations

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

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Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

The Director of Operations supervises and directs the operations financial and accounting systems of the hotel, safeguards the hotel assets, and develops, implements, monitors a new green key initiative, participates in the formation and execution of annual and multi-year Business Plans, proactively monitors progress in reaching financial targets for revenue and expense centers and budgeted capital expenditures.

ESSENTIAL JOB FUNCTIONS:

• Develop, maintain, secure, and monitor internal controls to safeguard hotel assets.
• Maintain adequate internal control over revenues, expenses, assets, and liabilities of the hotel.
• Educate and advise hotel staff and management on the value and benefits of internal controls.
• Prepare monthly, quarterly, and annual forecasts and operational budgets in conjunction with the Director of Rooms, Department Heads and General Manager.
• Responsible for monitoring forecasts and budgets throughout the year and advising the hotel General Manager and Director of Finance of any major variances and their impact on the operation.
• Ensure that all licenses, permits, and insurance policies are current and are in compliance with local, state, and Federal laws.
• Report on irregularities and non-compliant situations to the General Manager.
• Conduct monthly financial reviews in conjunction with the Director of rooms with the Department Heads.
• Assist and communicate with all department heads and leadership teams in the interpretation of financial data and recommend courses of action to maximize profitability.
• Coordinate all internal financial training and development of department heads and managers.
• Ensure that the interest of the hotel, Pyramid, and owners are protected.
• Oversee the Security and Risk Management for the property in conjunction with the Director of Engineering, and Director of Human Resources.
• Develop and maintain internal controls.
• Oversees Retail and Transportation for the resort and implements standards
• Implement and support property operating policies and procedures.
• Work with the Sales and Marketing Department to develop programs and procedures to maximize the property’s revenues.
• Ensure effective solution-oriented communication within the department and with other operational departments.
• Develop, Coordinate, Implement and Assess the Green Key Initiative
• Provide feedback, reports, and advice on achieving environmental best practices.
• Stay up to date on emerging trends and regulations in sustainability.
• Serve our guests.
• Perform other duties that may be assigned by the General Manager.
• All position descriptions remain fluid, and job responsibilities may change.

• Must be a United States citizen or possess a valid work permit.
• Must have Hotel Operation experience 3-5 years. 
• Must possess excellent communication and listening skills in English, both written and verbal.
• Must be able to accurately follow instructions, both verbally and written.
• Must be professional and friendly in demeanor.
• Must always ensure a teamwork environment.
• Must be able to think proactively.
• Must be able to work under pressure in a fast-paced environment.
• Must have the ability to deal effectively and interact well with guests and associates.
• Must have the ability to resolve conflicts in a constructive and tactful manner.
• Must have a passion for creating an exceptional experience for all guests.
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