Pyramid’s Leadership Development Program bridges the gap between college and career by allowing graduates to dive straight into hospitality and build hands-on experience from day one.

Throughout my journey, I’ve been encouraged to test my professional flexibility, whether stepping into the role of Purchasing Director at Boston Harbor or spending a summer at Chatham Bars Inn. Pyramid truly believes in giving its people the chance to grow and stretch their potential.

Hospitality is a trial by fire, but with the LDP, you have mentors and managers by your side, ready to guide you through every challenge. It’s an experience that builds confidence, strengthens leadership, and transforms lessons into lasting growth.

The people. The engagement. The growth. Pyramid Global Hospitality is a people-first company that nurtures its associates and leaders to reach their full potential. Purposefully centering our people keeps them engaged and empowered to be the difference.

Ryan Phillips has been with Pyramid Global Hospitality for 26 years, beginning as an overnight security guard at Boston Harbor Hotel and currently serving as General Manager of the Residence Inn Boston Harbor on Tudor Wharf.  Over the course of his career, Ryan has served at 7 different Pyramid properties in a wide variety of roles. The greatest gift the company has offered him is growth potential.  With each position, he gained valuable knowledge about the hospitality industry, as well as empathy for each role that makes a property run--not one less significant than the rest.  If you are hungry, Pyramid will feed you.  Our company not only values but truly fosters a desire for learning and a strong foundation of TEAM through our APEX program.

Joining Pyramid Global Hospitality has meant embarking on an incredible journey of growth in my career as a Human Resources Professional. Witnessing a remarkable transformation that goes beyond our company’s growth- it’s about the profound development of our people. Our commitment to creating an environment of ongoing learning and personal development has empowered our workforce, fostering a culture of innovation, collaboration, and a shared dedication to success, making it an inspiring place to build a career.

I have always been encouraged to be my authentic self by utilizing my natural skillset to benefit the workplace. I have also been inspired to prepare the next generation of hoteliers through the same mentorship that was granted to me. As a result of PGH's commitment to my growth through the Apex program, I was able to gain experience and exposure to achieve my goals, bringing me from a Front Desk Supervisor to General Manager in just 5 years. I am a true product of PGH's CARE.

Pyramid Global's Leadership Development Program is unlike any other program I saw during the application process leading up to my graduation. Through this program, I was able to learn so many skills by working in management with great mentors who were able to guide me throughout this program. Being able to experience how management operates in the various departments of this resort exposed me to the industry in preparation for a future full of opportunities. Pyramid also does a fantastic job connecting program participants with upper leadership in the company, so they can network and learn from the company's great leaders. I highly recommend this program to other recent graduates and am excited to see how others benefit from it in personalized ways, as I have so far.

Embarking on my career at Pyramid Global Hospitality in 2018 as a Sales Coordinator, I steadily climbed the ranks; earning promotions to Sales Manager, Senior Sales Manager, Area Senior Sales Manager, and ultimately Director of Sales. This trajectory was fueled by exceptional leadership that championed my professional development and encouraged a culture of continuous learning, making my experience with Pyramid truly invaluable. The future is bright at PGH.

Being nominated for the TOPs program was an incredible opportunity for growth. Collaborating with my team and connecting with colleagues from other properties gave me new perspectives and lasting friendships. The Sales Boost program deepened my understanding of how each department contributes to our shared success, leaving me inspired and more equipped to grow both personally and professionally.

The T.O.P. of the Pyramid program gave me the best of both worlds: technical knowledge from the coursework and real-time leadership development through collaboration with peers across properties. The group projects taught me to communicate, problem-solve, and lead more effectively while strengthening my strategic thinking. The experience pushed me to grow and offered valuable exposure within Pyramid. I’m leaving the program with a broader perspective, stronger leadership skills, and a deeper appreciation for the incredible people shaping Pyramid’s future.

What I value most about being part of Pyramid Global Hospitality is the flexibility, teamwork, and genuine care that define our culture. The support from every department creates a true sense of family; everyone looks out for one another and communicates openly. With a strong benefits package, excellent 401(k), and meaningful PTO, it’s clear Pyramid puts people first. It’s a place where you feel supported, valued, and proud to deliver exceptional service every day.

One of the things I value most about Pyramid Global Hotels is their unwavering commitment to putting people first. The community here is truly exceptional—supportive, collaborative, and driven by a shared purpose. It’s more than just a company; it’s a place where people are genuinely cared for and empowered to succeed. That sense of belonging and respect is what sets Pyramid Global apart.